GOT A QUESTION?

Our frequently asked questions (and their answers!) are below as well as some handy instructional videos. 

If you'd like to speak to a real life person we're available any time to discuss any of our products. You can call Anna on (02) 4058 4636. Or email anna@locomo.com.au. 

Because the reason why someone might need one of our products is unique to each individual, we recommend that you work with your physio, OT or doctor when figuring out if this is the right product for you. Our customers have a range of conditions including chronic pain, MS, parkinsons, fibromyalgia, emphysema, arthrisis, and stroke to name a few but we do not provide any advice as to whether a walking frame/wheelchair/walking cane (as applicable) is the right fit for your condition.

Rollz Motion - The Convertible Walker and Wheelchair

1. Does it meet safety standards?

The Rollz Motion has been certified by an international independent testing body, 
TuV Rheinland, as meeting all of the specs and features claimed by Rollz. They have also certified that the Rollz Motion meets the ISO safety standard for rollators, and that the wheelchair attachment complies with the safety standards for a manually propelled wheelchair. 

2. What colours does it come in?

At the moment the Rollz Motion is available in Matt Black, Dark Purple, Island Blue and Pebble White.

3. Will the Rollz fit through a door frame in both rollator and wheelchair form?

The Rollz Motion in both rollator and wheelchair form will fit through standard Australian doorways and most Australian doorframes. The width of the Rollz is 65.5cm.

4. What is it made from?

The frame of the Rollz Motion is made from extruded aluminium.

5. Who designs it?

The Rollz Motion is designed by Rollz International, BV in the Netherlands. It is the result of significant research and development. In 2012 the Rollz Motion received a Red Dot Award, which is one of the world's most prestigious design awards that has been won by other well-known design orientated companies such as Apple, Bose, BMW and Porsche.

6. What does it weigh?

The Rollz Motion frame is 10.6kg without the wheelchair attachment. The wheelchair attachment is 3.7 kgs.

7. Does it fit into the boot of the car?

We are yet to be told of a car boot that the Rollz does not fit into. This is also the experience of the manufacturer, who has sold thousands of them worldwide.

8. Can I carry aboard a flight?

You will need to contact the airline to find out their specific requirements and allowances. Most airlines will require you to check the Rollz in as baggage but some will let you take it right to the door of the aircraft if it is in wheelchair mode. A travel bag is sold as a separate accessory for the Rollz Motion. If this is of interest to you, please let us know. The Rollz Motion folds down to 86 x 29 x 63 cm size (a little smaller in volume than your average suitcase) and weighs 10.6kg. The wheelchair accessory can either be checked on or taken aboard as carry on luggage.

9. Does it come fully assembled?

Yes. The whole unit is shipped in the one box. The wheelchair package and footrests (which sit inside a compartment on the wheelchair package) are not attached to the rollator, but they easily attach as shown in the video and pictures.

10. Does it come with a manual/instructions?

Yes. It can also be downloaded below. The Rollz is very easy to operate, but the videos below may be helpful too.

11. Do you lease/hire the Rollz Motion?

Yes. We have a hire unit to send to people who might be interested in purchasing one. The fee is  $50 for up to 10 days plus delivery and return costs (this can vary depending on where you are).  If you go on to purchase a Rollz Motion we will happily deduct the hire fee from the purchase price.


Rollz Flex - The Incognito Walker

13. Is it safe?

The Rollz Flex has been certified by an international independent testing body, TuV Rheinland, as meeting all of the specs and features claimed by Rollz. They have also certified that the Rollz Flex meets the ISO safety standard for rollators where the handlebar is forward facing. 

14. What colours does it come in?

At the moment the Rollz Flex is available with a bright purple or denim blue bag. 

15. Will the Rollz Flex fit through a door frame?

Yes 

16. What is it made from?

The frame of the Rollz Flex is made from extruded aluminium. 

17. Who designs it?

The Rollz Flex is designed by Rollz International, BV in the Netherlands and was launched in April 2016. It is the result of significant research and development (see video on Rollz Flex page showing R&D process)

18. What does it weigh?

The Rollz Flex weights 6.9kg

19. Does it fit into the boot of the car?

Yes, the Rollz Flex packs right down to 80x33x60 cm. 

20. Can I carry aboard a flight?

You will need to contact the airline to find out their specific requirements and allowances. Most airlines will require you to check the Rollz in as baggage but some will let you take it right to the door of the aircraft if it is in wheelchair mode. A travel bag is sold as a separate accessory for the Rollz Motion which can also be used for the Rollz Flex. If this is of interest to you, please let us know. 

21. Does it come fully assembled?

Yes. The whole unit is shipped in the one box. 

22. Does it come with a manual/instructions?

Yes. It can also be downloaded below. The Rollz is very easy to operate, but the videos below may be helpful too. 

23. Do you lease/hire the Rollz Flex?

Not at this stage though please do get in touch if this might be of interest to you as we occasionally have a spare frame that can be hired out. 

Delivery

25. Can I track my delivery?

Yes. Once your order has been dispatched from our distribution centre we will send you another email with a tracking number and contact details for our courier company, so you can track your parcel's progress. 

26. How long will it take to arrive?

Delivery can take up to 7 working days depending on where you are in Australia.

27. Where are they sent from?

The Rollz Motion and Rollz Flex are delivered from Port MacQuarie, NSW.

28. Do you send them to New Zealand?

If you are a New Zealand based customer, please see www.locomo.co.nz

Returns

28. What if I receive it and then realise it's not what I'm after?

We hope you love your Locomo product but if you are not happy with your purchase, simply return it to us unused, in its original packaging and in saleable condition (at the full discretion of Locomo),  within 30 days of receiving the item. The cost of the item will be refunded to your account once the return. Please note that no freight fees associated with the return will be refunded. To get this process underway simply contact us and we can walk you through next steps. 

29. Is there a guarantee/warranty?

Locomo honours all its obligations under Australian consumer law. In the unlikely event that your goods are faulty please contact us and we will arrange an appropriate remedy (either repair, replacement or refund). In addition, each Rollz product comes with a 5 year manufacturers warranty in relation to the extruded aluminium frame and 2 years in relation to the other parts.

Seat adjustment

See how to adjust the lumbar supports on the Rollz Motion

Brake Adjustment

See how to adjust the brakes of the Rollz Motion here.

 

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